E-Presentment is transforming the way organizations deliver customer service
Improving the customer experience has been a top priority for organizations going back several decades. As a result, businesses have been investing in technologies that enable customer self-service. Customers can now receive various documents including invoices, statements, credit notices, and more, securely through online portals. This process of delivering traditionally paper-based documents online in digital format is known as E-Presentment. We have all experienced the move towards receiving and paying [...]
Mainframe Remote Support
Over 70% of Fortune 500 companies use mainframes. The world’s most critical data transactions in banking, government, healthcare, and the airline industry rely on mainframe computers. As baby boomers retire, a shortage of mainframe technical skills is becoming increasingly apparent. Although reducing costs is one of the reasons organizations look to Managed Services Providers (MSP) to outsource all or part of their mainframe infrastructure support, staffing issues remain one of [...]
