KEY BENEFITS OF WORKING WITH COVER-ALL
MAIL PROCESSING – FAST, RELIABLE MAIL PROCESSING
Whether it’s a statement or letter, Cover-All can provide same day mail processing by way of our Production Control Management System. PCMS monitors data transfers, logs and verifies processes, creates production documents and tracks the mail through our entire production system before being delivered to Canada Post. Changes to letters and new letters can be done in hours meaning you can start the collection process – sometimes weeks earlier than if you were processing through our competitors.
RETURN MAIL – ONE-STOP SHOPPING WITH
EASY RETURN MAIL PROCESSING
Why allocate resources to the unproductive task of opening and documenting undeliverable mail? Let Cover-All take over this task and the task of enhancing the file for improved mail delivery. This translates into finding more debtors and collecting more dollars.
E-PRESENTMENT – MAKE IT EASY FOR YOUR
CUSTOMERS TO PAY
As part of an innovative initiative, Cover-All will provide a means of increasing revenues through our e-Presentment solution. Many debtors today are of a younger demographic and respond better through a digital solution that allows them to view their payment status through this online interface.
SECURITY – YOUR PROCESSING IS SECURE
Your processing and data is maintained in state-of-the-art and Canadian owned facilities in Toronto. Both processing and data centre facilities hold ISO certification and all employees must go through background checks which offers you peace of mind.
CUSTOMER SERVICE – OUR PRIMARY DUTY IS TO
SERVE OUR CUSTOMERS
Cover-All will assign a dedicated day-to-day Account Manager contact and include multiple escalation points to ensure immediate response to critical inquiries. We will also provide an SLA which will include requirements, pricing and service levels. And to make it easy, we are on the approved vendor list of many Banks, Telcos and Government authorities.