About Us

ACCREDITATIONS

WE DON'T JUST TELL YOU WE DO A GOOD JOB -
WE CAN PROVE IT.

By having and maintaining our accreditations it is proof we have, and adhere to, policies around quality control, security, process improvement and data procedures. Our accreditations are a stamp of approval -- by third parties -- that we walk the walk and we’re not just all talk.

QUALITY. EFFICIENCY. SECURITY. GUARANTEED.

Many companies do a great job at what they do. However, in order to do it consistently there needs to be motivation and control. Motivation can be assessed by the attitude a company brings to a project, but control is about having procedures and following those procedures. The accreditation process means that company has a set of procedures in place, follows them and is audited on a regular basis by a third party to ensure they are in fact following them. Often a few of these designations are criticized as being bureaucratic and, while they can be perceived that way, if embraced they allow companies to identify even small inefficiencies and close even the smallest gaps for errors through continuous improvement. Ultimately if you’ve ever had an issue with a supplier (most people have, and they do happen) the level of attention from the organization is much different when accreditation is part of that company’s culture – usually a senior level manager (in our case the president) is privy to the situation and actually ensures its brought to resolution and action taken. Or else we risk losing our accreditation (which is a cost to the organization).

Cover-All believes that one of the best ways to bring our customers best-in-class service is by adhering to specific guidelines. We invest tens of thousands of dollars annually to maintain our controls. What follows are some brief explanations of the accreditations we hold and some links in case you’d like further information.

 


WHAT ARE THE BENEFITS OF ISO INTERNATIONAL STANDARDS?

ISO International Standards ensure that products and services are safe, reliable and of good quality. For business, they are strategic tools that reduce costs by minimizing waste and errors and increases productivity. They help companies to access new markets, level the playing field for developing countries and facilitate free and fair global trade.

FOR BUSINESS

International Standards are strategic tools and guidelines to help companies tackle some of the most demanding challenges of modern business. They ensure that business operations are as efficient as possible, increase productivity and help companies access new markets.

BENEFITS INCLUDE:

  • Cost savings - International Standards help optimise operations and therefore improve the bottom line.
  • Enhanced customer satisfaction - International Standards help improve quality, enhance customer satisfaction and increase sales.
  • Access to new markets - International Standards help prevent trade barriers and open up global markets.
  • Increased market share - International Standards help increase productivity and competitive advantage.
  • Environmental benefits - International Standards help reduce negative impacts on the environment.

ISO 9000: QUALITY MANAGEMENT

The ISO 9000 family addresses various aspects of quality management and contains some of ISO’s best-known standards. The standards provide guidance and tools for companies and organizations who want to ensure that their products and services consistently meet customer’s requirements, and that quality is consistently improved.

ISO 9001:2008 sets out the criteria for a quality management system and is the only standard in the family that can be certified to (although this is not a requirement). It can be used by any organization, large or small, regardless of its field of activity. In fact ISO 9001:2008 is implemented by over one million companies and organizations in over 170 countries.

AUDITS (third party)

Checking that the system works is a vital part of ISO 9001:2008. An organization must perform internal audits to check how its quality management system is working. An organization may decide to invite an independent certification body to verify that it is in conformity to the standard, but there is no requirement for this. Alternatively, it might invite its clients to audit the quality system for themselves. Read more about certification to management system standards.

To learn more about ISO: http://www.iso.org/iso/home.html

To learn more about ISO 9001:2008:
http://www.iso.org/iso/home/standards/management-standards/iso_9000.htm


ISO 27001 (IEC 27001): INFORMATION SECURITY MANAGEMENT

The ISO 27000 family of standards helps organizations keep information assets secure. Using this family of standards helps organizations manage the security of assets such as financial information, intellectual property, employee details or information entrusted to you by third parties (such as client data).

ISO/IEC 27001 is the best-known standard in the family providing requirements for an information security management system (ISMS).

What is an ISMS - An ISMS is a systematic approach to managing sensitive company information so that it remains secure. It includes people, processes and IT systems by applying a risk management process. Design to help an y business in any sector keep information assets secure.

CERTIFICATION TO ISO/IEC 27001

Like other ISO management system standards, certification to ISO/IEC 27001 is possible but not obligatory. Some organizations choose to implement the standard in order to benefit from the best practice it contains while others decide they also want to get certified to reassure customers and clients that its recommendations have been followed. ISO does not perform certification.

AUDITS (third party)

Certification involves auditing by a third party to check that the system works is a vital part of ISO 27001. An organization must perform internal audits to check how its ISMS is working. An organization may decide to invite an independent certification body to verify that it is in conformity to the standard, but there is no requirement for this. Alternatively, it might invite its clients to audit the ISMS system for themselves. Read more about certification to management system standards.

To learn more about ISO: http://www.iso.org/iso/home.html

To learn more about ISO 27001:
http://www.iso.org/iso/home/standards/management-standards/iso27001.htm

 


COVER-ALL - CSAE 3416

A CSAE 3416 is a financial control audit developed in conjunction with the Canadian Institute of Chartered Accountants. Previously the designation would have fallen under CICA S 5970 which was very similar to SAS 70 in the US. In late 2011, to align the accreditations and audits more closely to allow for international recognition and standards development new designations were put in place.

To learn more about CSAE 3416:
http://www.frascanada.ca/assurance-and-related-services-standards/resources/basis-for-conclusions/item40880.pdf

 


COVER-ALL IS FSC® CERTIFIED

Contrary to common, current-day beliefs, lumber is actually a highly renewable resource, but for years we’ve have failed to manage it with respect and understanding. The Forest Stewardship Council® (FSC®) exists to promote environmentally appropriate, socially beneficial, and economically viable management of the world's forests. Its’ vision is to have the world’s forests meet the social, ecological, and economic rights and needs of the present generation without compromising those of future generations.

Concerned about accelerating deforestation, environmental degradation and social exclusion, a group of timber users, traders and representatives of environmental and human rights organizations met in California in 1990. This diverse group highlighted the need for a system that could credibly identify well-managed forests as the sources of responsibly produced wood products. The concept of FSC® and the name were coined at this meeting.

By choosing a company that is FSC® certified you are helping to manage the use of one of greatest renewable resources, and more importantly the societies, animal and nature that rely on them.

To learn more about FSC®:
http://www.fsc.org/

 


COVER-ALL SELECTED AS ONE OF ONLY 36 EXPERT PARTNERS

The Authorized Partner Program is a program launched by Canada Post to improve service to small and mid-sized businesses. Expert Partners (a subset of the more general Partner Program) are selected through a validation process using 17 points of reference to create a list of channel partners. The program aims to grow core products, including direct marketing.

For Canada Post to extend this sort of designation it took months of work and was incumbent upon the select partners to prove their worthiness to be authorized to use the CPC logo. Within the Crown Corporation this is no small feat and is another indication of Cover-All’s experience, attention to detail and business relationship with Canada Post Corporation.

Over the years Cover-All management and many of its employees have shared a relationship that extend from the production floor through to the highest executives of both organizations. Having collaborated on a variety of projects from testing delivery, new processes and even consulting on offerings and general business, pioneering and heading joint committees, Cover-All values the relationship and input it has had over the years. This designation is recognition of our collaboration and of our accuracy when dealing with Canada Post (one of the criteria).

As an Authorized Partner staff have undergone extensive direct mail and direct marketing training in order to assist clients in the direct marketing needs and it is another step in Cover-All’s 50 year evolution as a premier supplier in the direct marketing industry in Canada.

 


GMA-SAFE AUDIT COVER-ALL HAS PASSED A GMA FOOD SAFE AUDIT

For clients that are in the food business working with a supplier that has passed a GMA Safe Audit should be a prerequisite when they are sampling or having fulfillment performed as it ensures the supplier understands the stringent rules and regulations surrounding the safe handling of food from a hands-on and even an inventory tracking perspective.

The purpose of the GMA-SAFE audit is to provide a narrative assessment report that would allow the customer to take a ‘virtual tour’ of a supplier facility. GMA-SAFE has been performing this service since 2001 both in North America and globally and has performed close to 6,000 audits since its inception. GMA-SAFE has been utilized around the world to provide information to large multi-national customers about their supplier base.

To learn more about GMA Food Safe:
http://www.saiglobal.com/Assurance/food-safety/GMA-SAFE.htm